FAQ
Our products
What is a gel polish pen?
It's gel polish in a pen with a brush tip: base, colour and top coat in one. Paint, cure for 60 seconds under the UV/LED lamp and enjoy a glossy gel finish.
Do I need a lamp?
Yes. Gel polish only cures under UV/LED light. Our mini lamp cures each layer in 60 seconds and charges via USB.
How long does it last?
Up to 14 days when you apply thin layers and cure each one. See our tutorial.
How do I remove it?
With an acetone-based remover in about 10 minutes. All the steps are in our tutorial.
Offers
How does Buy 3, get 2 free work?
Buy 3 pens and get 2 pens free. Add 5 pens to your cart and 2 of them become free automatically.
What's in the Discovery set?
The Discovery set contains 6 gel polish pens in a ready-made colour set, plus a free mini UV/LED lamp.
Shipping
Where do you ship?
We ship to Denmark, Sweden and Finland.
How long does delivery take?
Orders are processed within 1 to 2 business days. Delivery then takes 5 to 8 business days.
How much is shipping?
Free shipping on orders from €50 (375 DKK in Denmark, 579 SEK in Sweden). Below that, standard shipping costs €4.95.
Do I pay customs duties?
No. The price at checkout is the final price, with no extra duties or fees on delivery.
How do I track my order?
You'll receive a tracking number by email as soon as your parcel ships. You can also see your orders under My orders.
Returns
Can I return an item?
You have a 14-day right of withdrawal from delivery. For hygiene reasons, opened or used pens can't be returned. See our refund policy.
My item is faulty, what should I do?
Write to us within 14 days with a photo and we'll send a replacement or refund you free of charge.
Contact
How can I contact you?
Email contact@livanails.com. We reply within 24 hours on weekdays.